In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.
Due to the recent surge of COVID-19 cases, effective immediately, Oakridge Veterinary Clinic will return to curbside services for all appointments. Our team continues to go above and beyond to provide exceptional care and services while preventing the spread of COVID-19.
While every curbside visit may look a little bit different, the general pattern is as follows:
- You call Oakridge Veterinary Clinic to schedule an appointment and provide a brief summary of your concerns.
- You may be asked to fill out forms in advance of your pet’s appointment.
- You arrive at Oakridge Veterinary Clinic at your appointment time and call the reception desk to let them know you have arrived.
- Your concerns and your pet’s medical history are reviewed. If you bring a written letter for the veterinary team, that can be a big help in conveying detailed information. If you do not bring a written list, the veterinary assistant may speak with you briefly at your car or may call you from inside the building for a more in-depth conversation.
- A veterinary assistant or veterinary technician comes to your car to retrieve your pet. Please make sure you are wearing a mask during this time.
- The veterinarian performs a thorough physical examination on your pet. Depending on how the appointment is scheduled, you may be asked to wait in your car during your pet’s visit, or you may be given a pick-up time later in the day so that you are free to leave the parking lot.
- The veterinarian or veterinary technician calls with an update on your pet’s health and provides an estimate for any recommended services.
- Diagnostics and treatments are performed as authorized.
- Payment is collected over the phone for services rendered.
- Your pet is returned to you in your car. Please make sure you are wearing a mask upon your pet’s return.
Will I get to talk to my veterinarian?
- Even in curbside care, you will have an opportunity to speak with your veterinarian. Most veterinarians aim to call each client prior to discharging the pet, in order to discuss findings and recommendations.
- Occasionally, if the practice is busy with emergencies or you are in a rush and cannot wait to speak to your veterinarian, information may be relayed through a veterinary assistant or technician. If necessary, feel free to ask for a follow-up call from your veterinarian when they are available, to discuss concerns in more detail.
- If you are scheduled for a Technician Appointment, you will not speak with a veterinarian. If you wish to speak with a veterinarian, notify your veterinary assistant so we can schedule a doctor appointment for you at another date/time.
We appreciate your patience, understanding, and kindness as these additional measures take extra time but are necessary to keep everyone healthy, safe, and available for the pets in need of care.